Returns & Refunds
Our 30-day return promise
If a product doesn't earn its place in your Kit, send it back within 30 days of delivery for a full refund. No interrogation, no restocking fees.
What can be returned
- Products in their original, unused condition
- Original packaging included
- All accessories and inserts present
What can't be returned
- Products that have been used or damaged after delivery
- Items returned more than 30 days after delivery
- Free items received as part of a promotion
- Gift cards
How to start a return
- Email hello@drivekit.co.za with your order number and the product you want to return.
- We'll send you a return waybill within one business day.
- Drop the parcel at your nearest Courier Guy depot — or schedule a collection.
- Once we receive and inspect the return (1–2 business days), we'll process your refund.
Return shipping costs
- Faulty or damaged products: We pay the return shipping. Always.
- Change-of-mind returns: Return shipping is on you (around R99 via Courier Guy).
Refunds
Refunds are processed to your original payment method within 7 business days of us receiving the return. EFTs may take an additional 1–3 business days to reflect, depending on your bank.
Exchanges
We don't process direct exchanges. If you'd like a different product, return the original for a refund and place a new order — it's faster that way.
Faulty products
Every DriveKit product is tested before it ships. But if anything arrives broken or fails within the first 30 days of normal use, we'll replace it or refund you — your choice. Email drivekitza@gmail.com with a short description and a photo of the issue.